Ticket Warehouse is a private ticket agency, which has been proudly serving the ticket needs of the Philadelphia area since 1994. We are in good standing with the Better Business Bureau, and are officially licensed by the State of New Jersey. This page covers some common questions related to Ticket Warehouse and ordering tickets. If you have questions that are not addressed on this page, please contact us.

Where is Ticket Warehouse located?

Ticket Warehouse is a licensed ticket broker located in Cherry Hill, NJ. Our address is:

Full contact information can be found on our contact page.

What are the fees for buying tickets, and what do they cover?

The total cost for your order, including any fees, is always shown before you place the order. The total amount of your order includes the full price of the tickets, plus any applicable shipping and handling charge. This shipping and handling charge covers the cost of delivery via FedEx, as well as use of our on-site tracking system which shows the status of your order and delivery.

What does it mean that my credit card is charged when the order is confirmed?

When you order tickets through Ticket Warehouse, your credit card is authorized (but not charged) to verify your order. We then manually confirm that the tickets you have ordered are available before charging your credit card. Inventory availability can change rapidly, and by manually confirming the availability of tickets we are able to provide a smoother ordering experience for all of our customers.

What if the tickets I order are no longer available?

If we are unable to secure the seats that you have ordered, you will be contacted immediately, and will have the option of selecting equivalent seats for the same price, if available, or we will work with you to find alternative seats to the event. You will also have the option of cancelling the order.

Where are my tickets?

Generally, all tickets listed on this site are available for immediate delivery, and should arrive within four business days of the order, unless otherwise noted. Please be aware, this only applies to orders being shipped within the United States. The status of an order can be tracked at any time by visiting our order status page. If you have any questions regarding the status of your order, please contact a sales agent at 888-252-8499.

Is it legal to purchase tickets through Ticket Warehouse?

Yes. Ticket Warehouse is a fully licensed ticket broker in the State of New Jersey. Although laws regarding the resale of event tickets vary from state to state, we work hard to ensure that we meet the state and local requirements related to ticket sales. We also strictly adhere to the industry standards as set forth by the National Association of Ticket Brokers.

Is it safe to order tickets online from ticketwarehouse.com?

Providing a safe and secure online experience for all of our customers is our top priority. All customer information entered on our site is encrypted with a 256-bit SSL (Secure Socket Layer) certificate provided by Thawte, a leading provider of e-commerce encryption technologies. In addition, we have contracted with ControlScan to ensure that our site complies with the PCI Standards for security set forth by Visa and American Express.

You can learn more about the efforts we take to protect your information by reviewing our Security Policies page. Information about our data retention and privacy policies can be found on our Privacy Policy page.

I encountered a problem on the site, what do I do?

We aplogize for any inconvenience the issue may have caused. If you encountered a problem while placing an order, please contact one of our sales associates directly at (888) 252-8499. If you have encountered a technical issue elsewhere on the site, please e-mail the webmaster at webmaster@ticketwarehouse.com. If possible, describe the issues you encountered, as well as what page you were on, and what browser you were using.